FAQ'S
DIGITAL AND OFFSET PRINTING
- What is the difference between digital and offset printing?
- Digital printing uses electrostatic rollers, called drums, to apply toner onto paper. It's best for smaller or medium size quantities, personalization, Variable data, and when quick turnaround times are needed. Offset printing uses plates to transfer images onto paper, ideal for high-volume printing.
- Can I print on different materials other than paper?
- Yes, we can print on a variety of materials including card stock, vinyl, fabric, and plastic. Specific capabilities may vary, so please contact us with your material requirements.
- What file formats do you accept for printing?
- We accept various file formats including PDF, JPG, PNG, and TIFF. For best results, we recommend high-resolution PDF files with embedded fonts.
SIGNAGE
- What types of signage can you create?
- We offer a wide range of signage solutions including indoor and outdoor signs, banners, yard signs, and custom trade show displays.
- Can you help with the design of my signage?
- Absolutely! We have a team of experienced designers who can help bring your vision to life or create entirely new designs according to your specifications.
- Is there a minimum order quantity for signs?
- No, there is no minimum order quantity. We can produce anything from a single sign to several hundred depending on your needs.
DESIGN SERVICES
- Do you offer graphic design services?
- Yes, we offer comprehensive graphic design services including logo design, brochure layout, and custom graphics.
- Can I see a proof before my design is printed?
- Yes, we provide a digital proof for your approval before proceeding with the final print. Additionally, we often provide a printed sample for our customer to view to ensure everything is as they would like.
- How long does it take to complete a design project?
- Typically, design projects take between 3-5 business days, depending on the complexity of the design and revision rounds. However, same or next day service is available!
MARKETING SERVICES
- What types of marketing services do you offer?
- We offer a range of marketing services including direct mail campaigns, social media marketing, and content creation.
- How can you help increase my business’s visibility?
- We can create customized marketing plans that include a mix of print and digital marketing strategies tailored to your target audience and business goals.
- Can you handle marketing campaigns for any size business?
- Yes, we can scale our services to accommodate the needs of both small local businesses and large corporations.
MAILING SERVICES
- What is direct mail marketing?
- Direct mail marketing involves sending printed materials, such as postcards, newsletters, catalogs, etc. directly to the homes or offices of potential or existing customers.
- Can you assist with mailing list acquisition?
- Yes, we can help you build or purchase a mailing list that targets your specific demographic or geographic areas.
- What are the postage options for direct mailing campaigns?
- We offer several postage options including first-class and standard mail, depending on your budget and delivery time preferences.
GERNERAL QUESTIONS
- What are your business hours?
- Our business hours are Monday to Friday, 9:00 AM to 5:00 PM.
- What is your turnaround time for printing projects?
- Typically, design projects take between 3-5 business days, depending on the complexity of the design and revision rounds. However, same or next day service is available!
- Do you offer discounts for nonprofits or bulk orders?
- Yes, we offer discounts for nonprofit organizations and bulk orders. Please contact us for more details.
- How do I place an order?
- You can place an order by contacting us via phone, email, or through our website.
- What is your return policy?
- Due to the custom nature of our work, all sales are final. However, if there is a mistake on our part, we will redo the order at no additional cost.
- Do you have customer support?
- Yes, we have dedicated customer support available during business hours to assist with any questions or issues you may encounter.
- Can I cancel or change my order once it's placed?
- You can place an order by contacting us via phone, email, or through our website.
- What is your return policy?
- Orders can be changed or canceled within 24 hours of placement without penalty. After this period, depending on the stage of the order, charges may apply.
- How do I know which printing method is best for my project?
- Choosing the ideal printing method depends on various factors such as the required quantity, quality, material, and turnaround time. Digital printing is generally recommended for small to medium quantities and fast turnaround, whereas offset printing is more cost-effective for larger volumes. Our team is always ready to assist you in determining the most suitable printing method based on your specific needs.
BUSINESS HOURS AND LOCATION
165 Great Road
Acton, MA 01720
(978) 263.1555